When businesses rush into hiring a web and mobile solutions company without asking the right questions, the end results could be delays, unexpected costs, and products that do not meet expectations. The problem is that without careful thought early on, hidden issues go unnoticed until they become bigger problems. This can be frustrating and costly, especially for small or growing businesses trying to make every naira count.
This article will guide you through ten important questions to ask before choosing a web and mobile solutions company. These questions will help you spot red flags, understand what to expect, and find a team that can deliver quality work on time and within your budget.
1. What experience do you have with projects like mine?
Before hiring a web design company, one important question to ask is about their experience with projects similar to yours. This matters because a company that has worked on websites or apps in your industry or with similar goals will understand your needs better. They will avoid common mistakes and deliver faster results.
A good web and mobile solutions company should have a website that clearly shows their previous work. They should be able to direct you to live sites or apps they have developed. Seeing real examples helps you judge the quality of their work and how well it matches your vision.
When you ask this question, look for detailed answers. A strong response will include examples of projects like yours, with measurable outcomes such as increased traffic, sales, or app downloads. If they only give vague replies or no live links, that should raise a red flag.
As you move forward with hiring a web design company, remember that their proven experience is a good sign that they can handle your project without unnecessary delays or issues.
2. Can you show me your portfolio and the results achieved?
When hiring a web and mobile solutions company, it is important to ask for their portfolio and proof of the results they have delivered. Seeing a collection of past projects helps you understand the kind of work they produce. But even more important are the numbers behind those projects.
Look for clear evidence like increased website traffic, higher conversion rates, or the number of app downloads. These figures show that the company is not just building pretty sites or apps but is helping businesses grow.
A good company will happily share case studies or reports showing how their work made a difference. This builds trust and shows they are confident in what they offer. If they avoid sharing numbers or give vague answers, be cautious.
By focusing on proven success, you avoid guessing and get a partner who will help your business thrive.
3. What’s your development process from discovery to launch?
When hiring a web design company, asking about their development process is important. A clear and organized workflow means fewer surprises along the way. You want to know how they move from the first idea to the final launch of your website or app.
A good company will explain each step clearly. This usually starts with discovery, where they learn about your business, goals, and audience. Then they move on to design, where they create layouts and mockups for your approval. After that comes development, where the actual coding happens. Finally, there is testing and a launch to make sure everything works well before going live.
When the process is documented and shared, it builds confidence. You can track progress, give feedback at the right times, and avoid last-minute changes that cause delays or added costs. If a company cannot clearly explain their steps, you may face confusion or miscommunication later.
Knowing their process helps you pick a team that respects your time and budget. This clarity is one of the keys to a smooth experience when hiring a web design company.
4. Who will be on my project team, and what are their roles?
When hiring a web and mobile solutions company, it is important to know who will be working on your project and what each person does. Meeting the developers, designers, and project managers early helps you understand how the team will handle your work.
Knowing the team members gives you a clearer picture of their skills and experience. The developers write the code, the designers create how your site or app looks, and the project managers keep everything on track. If you meet them before the project starts, you can ask questions, set expectations, and build a good working relationship.
Also, understanding roles avoids confusion later. You will know who to contact for updates or issues, which makes communication smoother. A company that introduces their team openly is confident in their abilities and values transparency.
This step is key when hiring a web design company because a strong team behind your project increases the chance of a successful outcome. It shows they are organized and ready to work with you closely.
5. What technologies do you use for web and mobile, and why?
When hiring a web and mobile solutions company, it is important to ask about the technologies they use to build your website or app. This helps you understand if their approach fits your project’s needs. Some companies build apps separately for each platform, like Android and iOS, called native development. Others use cross-platform tools like Flutter or React Native to create one app that works on both platforms.
A strong company will explain why they choose one method over the other based on your goals. For example, native development may deliver faster performance and a better user experience for complex apps. On the other hand, cross-platform solutions often reduce cost and speed up delivery for simpler projects.
They should also mention the tools they use for the web part, such as WordPress, custom coding, or popular frameworks. This shows they have a clear plan and can support your website as it grows.
6. How do you handle timelines, deadlines, and delays?
When hiring a web and mobile solutions company, it is important to ask how they manage timelines and deadlines. Projects often face unexpected delays, so knowing their approach helps you stay prepared.
A reliable company will set clear milestones throughout the project. These are small goals or checkpoints that keep the work moving forward and allow you to see progress. They should share a schedule and explain what happens if something takes longer than planned.
Good teams communicate openly about delays and provide solutions instead of hiding problems. They respect the final delivery date and work to meet it without cutting corners. If they have no plan for managing setbacks, this could lead to frustration and extra costs for you.
By asking this question, you protect your time and budget. A company with a clear plan for handling deadlines shows they value your business and are ready to deliver on their promises. This makes a big difference when hiring a web and mobile solutions company.
7. What’s your pricing model, and what’s included?
When hiring a web and mobile solutions company, it is important to understand their pricing structure clearly. Some companies offer a fixed price for the whole project, while others charge based on time and materials used. Knowing this helps you avoid surprises on your bill.
A fixed price means you pay one agreed amount for the entire work. This can be good if your project scope is clear and unlikely to change. On the other hand, time and materials mean you pay for the hours worked and resources used, which can be flexible but sometimes harder to predict.
You should also ask what is included in the price. For example, will they handle design, development, testing, and launch? Are updates or small fixes covered after delivery? What about cancellations or changes? Are there fees for those?
A clear answer on pricing and terms shows the company values transparency and respects your budget. It helps you plan your investment wisely and avoid hidden costs. This is a key question when hiring a web and mobile solutions company to keep your project on track financially.
8. How will we communicate and collaborate?
When hiring a web and mobile solutions company, clear communication is one of the most important factors for success. You want to know how often they will update you on progress and what tools they use to keep everyone on the same page.
A good company will have a schedule for updates. This could be daily, weekly, or based on milestones. They should use project management tools like Trello, Asana, Teams, or Slack to share tasks and feedback. These tools make it easy for you to track work and respond quickly to questions or changes.
Also, if you are working across different time zones, the company should be ready to create overlapping hours for meetings or calls. This makes collaboration smoother and prevents delays in decision-making.
Good communication means fewer misunderstandings and faster problem-solving.
9. What’s your post-launch support and maintenance plan?
When hiring a web and mobile solutions company, it is important to ask about their support after the project is completed. Launching your website or app is just the beginning. You need a team that will keep things running smoothly afterward.
Find out if they offer bug fixes and how quickly they respond when issues arise. Technology can have glitches, and it helps to know you can rely on the company to fix problems without delay.
Also, ask about updates. Software needs regular updates to stay secure and work well with new devices or browsers. A good company will handle these updates for you or explain how you can manage them.
Another key point is uptime monitoring. This means the company keeps an eye on your site or app to make sure it stays online and available to users. If downtime happens, they should act fast to restore service.
Knowing the post-launch support plan protects your investment. It shows the company cares about long-term success and won’t disappear once the project ends.
10. Who owns the IP, code, and licensing after launch?
When hiring a web and mobile solutions company, one of the most important questions to ask is about ownership of the intellectual property, code, and licensing once the project is finished. Your brand should have full control over these assets.
Sometimes, companies try to keep ownership of the code or use platforms that lock you in. This can cause problems later if you want to make changes, switch providers, or sell your business. You don’t want to be trapped in a system that belongs to someone else.
A trustworthy company will clearly state that you own all the rights to your website, app, and any related software. They should hand over the full source code, licenses, and documentation. This means you can manage your digital property freely and without restrictions.
Being clear on ownership protects your business and future growth. This question is a must when hiring a web and mobile solutions company to make sure your brand controls everything after launch.
Conclusion
Taking the time to ask the right questions before hiring a web and mobile solutions company can save your business a lot of trouble. These ten questions help you spot potential problems early, avoid hidden costs, and keep your project on track. By doing this, you reduce the chance of delays or receiving a product that doesn’t fit your needs. This approach also makes sure the technology works well for your business goals, not against them.
If you want to avoid wasted money and time, being clear about what to expect from your developer is key. A careful choice brings peace of mind and makes the whole process smoother.
If you are ready to move forward with confidence, take the next step and book a free session with Mactavis Digital. This way, you can get the right advice and make a choice that will help your business grow.